FAQ

How do I contact Pixel Berry Pie Designs?

Message me with any questions you may have, via my Contact page. I look forward to working with you!

 

What size will my be new Etsy graphics be?

Digital image dimensions & just-so-you-know info!

• ALL items come in highest-quality JPG format.
Etsy Shop Cover Photo (3360 x 840px) — works with Etsy’s 2016 change!
Shop Icon (600 x 600px) — use on Etsy, Facebook, Pinterest, Twitter, etc.
Custom Order Photo (600 x 600px) — use as a photo placeholder in your listings.
Facebook Timeline Cover (851 x 315px) — use on Facebook, etc.
Business Card (2″ x 3.5″) — digital design ONLY — print from home, Vistaprint, Moo, etc. (Upgrade to a double-sided business card design for a $5 fee.)

 

How does my shipped artwork arrive?

Any selection from the 8×10 artwork can be SHIPPED TO YOUR HOME — at the click of a button! The artwork is professionally printed on 80lb cardstock. It comes trimmed at 8×10, ready to frame. Your artwork will be mailed in a reinforced rigid envelope, and arrives protected inside a clear photo sleeve.

 

Does my shipped artwork come with a frame or mat?

No. A frame, mat or any other props are NOT included with your order.

 

How much are shipping costs?

U.S. First Class Mail (arrives in 2-5 days): $3.30 & up, based on package weight (up to 13oz packages only).
U.S. Priority Mail (arrives in 2-3 days): $6.45 & up, based on package weight (includes free postal insurance).

International First Class Mail (arrives in 8-21 days, approximately): Price & delivery date varies upon destination.
International Priority Mail (arrives in 6-10 days, approximately): Price & delivery date varies upon destination.

All items shipped from Oklahoma.

 

Which payment types are accepted?

Pay for your order with either your Visa, MasterCard, American Express, or Discover credit/debit card, or with your Paypal account. (All payments are accepted via Paypal’s payment center, but you do NOT need a Paypal account to complete a card transaction.)